Privacy Policy

At Dorner, we are committed to maintaining the trust and confidence of visitors to our website. This Privacy Policy governs the manner in which Dorner collects, uses, maintains discloses, and secures information collected from users (each, a “User”) of the www.dornerconveyors.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Dorner and  applies to all Dorner brands and locations, including Dorner Mfg. Corp, Dorner GmbH, Dorner (M) Sdn Bhd, Dorner Limited, and Dorner Latin America , S. de R.L. de C.V.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities. We do not knowingly collect or store personal information from persons under the age of 18. If we become aware that we have information in our database from an individual under the age of 18, all database info with the record of the minor will be deleted.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

About this website’s server

This website is hosted by Elk Grove Village within a U.S. data center located just outside of Chicago. The following are the data center’s more notable security features:

  • 24/7 on-site security staff
  • Visitor screening
  • CCTV video surveillance 24/7
  • Videos kept for 90 days, images kept indefinitely
  • Dual-factor authentication via biometric and proximity scanners
  • Secure shipping and receiving areas
  • Equipment screening
  • Mantrap

Full details of Elk Grove Village’s data center can be found here. All traffic (transferal of files) between this website and your browser is encrypted and delivered over HTTPS.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them, such as user interactions. We share user information with third party tools and/or our analytics partners who may combine it with other information that a user has provided them or that may have collected during use of services. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Some browsers also have “Do Not Track” signals that can be enabled while using that particular browser. These DNT features do not apply to every internet browser.

View our cookie preference page here.

Google Signals

When you visit our website, we collect data from you through Google Signals, which is a service that allows us to collect data from users who have opted in to Google’s advertising services.  This data includes your IP address, browser type, operating system, as well as information about your browsing habits, such as the websites you visit and the ads you click on.

We use this data to improve our website and services, to provide you with more relevant ads, to improve the accuracy of our recommendations, and to target our advertising to users who are more likely to be interested in our products and services.

You can opt out of Google Signals data collection by visiting the Google Ads Settings page at https://myadcenter.google.com/ and choosing the option to turn off personalized ads.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

How we use collected information

Dorner only collects data that is of legitimate interest and use for our business. These interest include but are not limited to, research and development, marketing and promotional services, and to protect our legal rights and interests. Dorner may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide help us respond to your customer service requests and support needs more efficiently. This includes concise records of live chat history that has taken place on our website between users and customer service representatives.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To share your information with third parties
    We may share information with related third parties for marketing or other purposes.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. In the near future, Dorner aims to change the data storing process to pseudonymisation. This involves storing an individual’s information in many separate files, under many different names, so that a hacker would be unable to acquire a User’s full information.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Due to the nature of the internet, we implement as many safeguards as possible to prevent security breaches. In case of a breach, you will be notified within 48 hours of the time and severity of the security breach.

Non-Purchasers:

Personal information of non-purchasers that submit their personal data to our business will be kept in our customer database as long as it is actively being utilized by Dorner for business or analytic purposes. After a user unsubscribes, requests removal from the database or the information is no longer necessary to keep, it will be deleted from our database.

Purchasers:

Personal information of customers who purchase from Dorner, or who have purchased from Dorner in the past will be kept in our database until explicitly asked to remove any type of data.

Sharing your personal information

Dorner may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. This information includes personal information submitted to Dorner through our website including name, address, email, job title, company and phone number. Statistics gathered include devices used to access our emails and interactions with emails such as email opens, clicks, and unsubscribes. All personal information collected is primarily stored in U.S. based databases and will be shared with Dorner branded companies in non-US countries if necessary for legitimate business purposes.

Dorner North America, Dorner Europe, Dorner Asia and Dorner Latin America collect all information within our USA database. Sharing and transfers of information will take place in connection with any new company mergers, company asset sales or acquisitions. You have the option to unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Social Media
Dorner may use social media tools such as Facebook and LinkedIn to reach a broader audience. While Dorner’s website (www.dornerconveyors.com) is the company’s primary Internet presence, Dorner recognizes that, when used appropriately, social media may be useful in furthering the goals and missions of Dorner. This privacy policy provides policies, standards, and procedures for the use of social media sites. All official Dorner presences on social media sites or services are considered extensions of Dorner and are governed by the responsibilities set forth in this and related policies and procedures.

There are different ways you’ll see advertisements for Dorner, and not all of these are based on using personal data – sometimes we purchase advertising space on social media channels, such as Facebook and LinkedIn. If you see Dorner’s advertisements on social media channels, these may not be directed specifically at you, we may just have bid for the space.

What we may do that is specifically directed at you is work with partners to try and promote the reach of our advertisements and use analytics and retargeting for this reason.

Dorner ensures that all the data processes comply with the criteria of legitimate data processing, in accordance with the principles of data protection and that specific requirements are applied to sensitive categories of personal data. Effectively, consent and data use will be covered by terms and conditions and privacy notices of each social media platform, to which both users and advertisers agree to.

Determining What Is Shared

Within the terms of the Dorner privacy policy and under international privacy laws, you may:

  • Request of a copy of all personal identification in our database systems.
  • Object to the collection of information for business, analytic or marketing purposes.
  • Request of deletion of your records from our database systems.
  • Request a copy of all personal identification records in digital format.
  • Opt-out of all marketing emails and otherwise by clicking the global “unsubscribe” button located on the top left corner of any Dorner email.

Changes to this privacy policy
Dorner has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at the Dorner headquarters closest to your country. Addresses and contact information are listed below.

Please also refer to Dorner locations below for country-specific policies.

California Consumer Privacy Act of 2018 (“CCPA”)

Please view our CCPA policy statement here.

This document was last updated on January 15, 2020.